Privacy policy

The controller of personal data is Heatline OÜ. For privacy or website-related questions, contact us at info@heatline.ee or +372 5303 3990.

We collect data you submit through orders, quote requests, accounts or contact forms: name, company details, email, phone, delivery address, billing data, order content and messages.

When you use the website, we may process technical data such as IP address, browser, device type, visited pages, cookie preferences and cart session information.

We process data to fulfil orders, prepare quotes, provide customer support, issue invoices, arrange delivery, prevent fraud and meet legal obligations.

The legal basis is performance of a contract, legitimate interest, legal obligation or your consent, for example for marketing and analytics cookies.

We share data only with partners needed to provide the service: payment, delivery, IT, hosting, email, accounting and analytics providers, and authorities where required.

We keep data for as long as needed for the relevant purpose, accounting or legal requirements, or to defend possible claims.

You may request access, correction, deletion, restriction, objection, data portability and withdrawal of consent. You may also complain to your national data protection authority.